IT Support Services

The government authority in Kelowna, BC, requires a Canadian organization to deliver managed IT support services for its municipal IT environment. The selected vendor must perform the work offsite over a three-year contract period. The buyer mandates continuous operation, monitoring, maintenance, troubleshooting, incident response, change execution, vulnerability management, documentation, and reporting. The required scope encompasses network, wireless, firewall, identity, access control, security monitoring, server, backup, communications, airport operational systems, and related technology environments. The vendor must deliver all services in accordance with specified performance, security, governance, and operational requirements. The buyer seeks proposals to establish the budget and accepts digital submissions via email or online.