Information Technology Managed Services

The government authority in El Dorado Hills, CA needs information technology managed services delivered in a co-managed model over a three-year contract period. The buyer requires the selected vendor to provide help desk and Tier 1/2 end-user support during defined business hours, alongside after-hours responses for specified severity levels. The vendor must perform offsite work to proactively monitor, configure, patch, and maintain switches, routers, firewalls, wireless access points, and VPN or remote access infrastructure. Additionally, the vendor must participate in monthly service review meetings and quarterly strategic reviews. The buyer limits eligibility to USA organizations operating onshore. The buyer asks vendors to submit proposals outlining their budget. Bidders may submit responses digitally through email or online. Bidders must submit all questions no later than October 1, 2026.