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Desktop Support Services

Binghamton, New YorkNew York, USADue Friday, October 16, 2026
Client
Binghamton, New York
RFP Number
ITES-11101
Posted
10/3/2026
Category
IT Services (Computer Maintenance and Technical Services)
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The government authority needs one to three individuals to provide on-site desktop support services alongside agency computer hardware technicians in Binghamton, NY. The requested scope includes imaging and deploying new equipment, hardware and software installation and maintenance, problem resolution, desktop software support, helpdesk coverage, asset inventory control, and coordinating with other teams for cabling and system changes. Only United States organizations providing onshore support are eligible to bid. Applicants must submit all questions no later than October 7, 2026, and the authority seeks proposals for a five-year contract term.

Key solicitation details

AI-extracted from RFP-2026-052 - On-Site Desktop Support Services.pdf. Confirm against the original documents before bidding.

Broome County Information Technology is inviting proposals to provide on-site desktop support services. The vendor must provide one to three individuals for a minimum of one full-time technician to assist with day-to-day IT support. Qualified vendors with local presence within a 60-mile radius are eligible to bid.

Issued by
Broome County Information Technology
Questions due
12:00 p.m. local time Wednesday October 7, 2026
Proposals due
2:00 p.m. local time on Friday, October 16, 2026
How to submit
Sealed hard copy and USB media
Submission details
Submit 1 original, 1 copy, 1 redacted copy, and 1 electronic copy on USB media in a sealed envelope to Broome County Division of Purchasing.
Contract term
5-year term
Place of performance
Binghamton, New York
Insurance and bonding
Commercial General Liability, Automobile Liability, Workers' Compensation, and Disability Insurance required. Insurance must be occurrence basis from carriers rated A-VII or better by A.M. Best.

How proposals are evaluated

Experience25%
Ability to provide qualified, local candidates25%
Financial evaluation – hourly costs25%

Scope of work

  • Provide onsite support for PC, tablet, and peripheral hardware and software
  • Installation, maintenance, and problem resolution for equipment
  • Imaging and deploying new equipment
  • Problem determination and resolution
  • Asset inventory control
  • Desktop software support
  • Helpdesk coverage
  • Coordinate with other teams for cabling and system changes

Minimum qualifications

  • Assigned individuals must have a minimum of two years' experience
  • Assigned individuals must have training, knowledge, and experience in supporting electronic equipment
  • Provider firm must have a physical presence within a sixty (60) mile radius of Binghamton, NY

Documents to include with the bid

  • Proposal Sheet
  • Variation and Justification Sheet
  • Non-Collusive Bidding Certificate
  • Iranian Energy Divestment Certification
  • Election Law Statement
  • Gifts Statement
  • Insurance Acknowledgment
  • Resumes of key personnel
  • Proof of insurance or proof of application for policy endorsements

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

1 available fileDocuments checked

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