Voice Over Internet Protocol (VOIP) Maintenance Services

The City of Linden needs qualified onshore individuals or firms to provide Voice Over Internet Protocol (VOIP) maintenance services. The scope requires providing 24/7 remote, on-site, phone, and email support for both the City of Linden and the Linden Fire Department, with a required response time of less than one hour. Qualified applicants must possess at least five years of minimal experience working with government agencies and supporting VOIP administration, and preference will be given to certified Small Business Entities. Applicants must submit technical and cost proposals digitally through the MuniVendor eProcurement platform by Friday, November 6, 2026, at 10:00 A.M., with all questions submitted via email by October 26, 2026. Required submission materials include staff qualifications, descriptions of expertise, past government references, a Non-Collusion Affidavit, Mandatory Affirmative Action Language, and a Stockholder Disclosure Certification. Offers will be evaluated based on total content to select the most advantageous proposal in the City's best interest. The resulting contract term runs from January 1, 2027, through December 31, 2027.