Veterans Cemetery Digital Services Portal

The buyer requires Appian implementation expertise to design, configure, test, deploy, and support a Veterans Cemetery Digital Services Portal. The requested scope includes building a public portal for burial and interment requests, converting existing Mass.gov forms into digital Appian forms, establishing a centralized case-management workspace, and creating operational dashboards. The solution must support guided eligibility review workflows, secure document management, WCAG 2.2 AA accessibility standards, and a foundation for future payment processor integration and expanded self-service capabilities. Eligible applicants are limited to onshore USA organizations, and the work will be performed offsite. The buyer is seeking proposals to determine the budget, but the provided text does not state the application submission process, question deadlines, evaluation criteria, or contract term.