Next Generation 911 Call Handling Equipment Services

The Pennsylvania Emergency Management Agency seeks a vendor to provide, implement, install, secure, and maintain a statewide, vendor-hosted Next Generation 911 Call Handling Equipment (CHE) Service to support multiple Public Safety Answering Points from Harrisburg, PA. The selected provider must deliver a comprehensive management information system, support high call volume demands up to 150% of expected normal traffic, accommodate unique tenant configurations without restricting call delivery below a P .01 grade of service, and provide instant playback capability at all positions. Eligibility is limited to onshore USA organizations, and the requested performance of work will occur offsite. Interested applicants can submit responses digitally via email or online for a contract period lasting ten years, though specific submission deadlines, question dates, evaluation criteria, and budget details are not provided.