Desk and Deskside Support Services
- Client
- Texas.
- RFP Number
- ITES-11112
- Posted
- 10/7/2026
- Category
- IT Services (Computer Maintenance and Technical Services)
- Budget
- Looking for proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe Texas Health and Human Services Commission requires desk and deskside support services to provide qualified managed services staff for agency IT Service Delivery & Support Services and Deskside Support Services. Users of these services include state employees, contractors, volunteers, and agency-designated entities like private provider staff. Applicants must be onshore USA organizations with a minimum of five years of experience delivering managed IT staffing services comparable in size, scope, and complexity to the solicited requirements. Vendors must submit proposals containing a narrative proposal detailing their approach, qualifications, staffing, and project work plan, alongside a separately submitted cost proposal without mixing cost information into the narrative. Submission requirements also include forms such as the HHS Solicitation Affirmations, Data Use Agreement, Subcontracting Plan, and Cost Proposal. A pre-bid conference is scheduled for October 13, 2026, and all written questions must be emailed to the sole point of contact by October 14, 2026. The evaluation process utilizes an official evaluation tool as outlined in Exhibit L.
Key solicitation details
AI-extracted from ESBD_535368_1791323861927_HHS0017021_ Request for Offer (RFO) PDF.pdf. Confirm against the original documents before bidding.
The Texas Health and Human Services Commission is seeking a qualified contractor to provide managed services staff for service desk and deskside support services. The selected contractor will supplement IT service delivery and support services. Organizations with a minimum of five years of experience delivering managed IT staffing services are eligible to bid.
- Issued by
- Health and Human Services Commission
- Date of Release
- October 06, 2026
- Pre-bid conference
- October 13, 2026
- Questions due
- October 14, 2026
- How to submit
- Electronic via HHS Online Bid Room or two USB drives submitted by mail or hand delivery
- Submission details
- USB drives or online submission must include separate files for Original Response (searchable PDF), Cost Proposal (Excel format with active formulas), HUB Subcontracting Plan, and Public Information Act Copy if applicable. USB submissions must be in a sealed package sent to HHSC PCS, 1100 W. 49th St., MC 2020, Austin, TX 78756.
- Place of performance
- Offsite
- Insurance and bonding
- Coverage, type, and amounts as listed in Exhibit H, Insurance Review Requirements.
- Funding
- FFATA
How proposals are evaluated
| Experience | 35% |
| Cost | 35% |
Scope of work
- Service Desk and Deskside Support Services
- Managed Services Staff augmentation
- Transition requirements execution
- Onboarding and security compliance
- Staffing change management
- Reporting and meetings participation
- Invoice and timekeeping management
- Performance and compliance tracking
Minimum qualifications
- Minimum of five (5) years of experience in staff augmentation
- Minimum of five (5) years of experience delivering managed IT staffing services comparable in size, scope, and complexity
- Financially solvent and adequately capitalized
- Authorized to do business in the State of Texas with a Certificate of Authority from the Texas Secretary of State
- Satisfy Texas franchise tax status requirements
Documents to include with the bid
- Exhibit A, HHS Solicitation Affirmations
- Exhibit D-1, Security and Privacy Inquiry (SPI)
- Exhibit E, Exceptions Form (if applicable)
- Exhibit F, Assumptions Form (if applicable)
- Exhibit G, Subcontracting Plan Requirements
- Exhibit I, Assurances – Non-Construction Programs
- Exhibit J, Certification Regarding Lobbying (if applicable)
- Exhibit K, Federal Funding Accountability and Transparency Act (FFATA)
- Exhibit N, Cost Proposal
- Exhibit R, Transition Staffing Schedule
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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