Computer Aided Dispatch Solution
- Client
- —
- RFP Number
- SW-120500
- Posted
- 10/8/2026
- Category
- Software, System and Application
- Budget
- Looking for proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer requires a cloud-based, commercial-off-the-shelf Software-as-a-Service computer aided dispatch solution to serve as a centralized platform for managing, prioritizing, and documenting calls. The requested scope includes enabling rapid communication among staff and security officers, delivering analytics for trend analysis, and providing product demonstrations, configuration, technical integration, and implementation support. Only onshore United States organizations are eligible to bid, and performance of the work will be offsite. The buyer is looking for proposals to establish the budget. An optional pre-bid meeting occurs on October 15, 2026, and applicants must submit all questions no later than October 26, 2026.
Key solicitation details
AI-extracted from 1-Attachment No. 1 - Req-0010583 - SaaS Contract.pdf. Confirm against the original documents before bidding.
Great Lakes Water Authority is procuring a cloud-based commercial-off-the-shelf Software-as-a-Service Computer Aided Dispatch subscription to manage, prioritize, and document calls. The system will facilitate communication between staff and Security Officers for rapid response to internal security incidents. Bidding is restricted to USA organizations.
- Issued by
- Great Lakes Water Authority
- Pre-bid meeting
- October 15, 2026
- Questions due
- October 26, 2026
- Contract term
- Three (3) years initial term with one (1) two (2)-year option to renew
- Place of performance
- Offsite
- Insurance and bonding
- Consultant must procure and maintain insurance meeting Exhibit C requirements, written on an occurrence-based form except professional liability, with a waiver of subrogation in favor of GLWA.
- Funding
- Public Act 233 of 1955
Scope of work
- Cloud-based SaaS Computer Aided Dispatch subscription
- Solution capabilities and workflows
- Configurability and user experience design
- Technical architecture and system integration
- Security, compliance, and data governance
- Implementation process and support model
- Post go-live functional support and ongoing maintenance
- Post go-live training services
Minimum qualifications
- Onshore (USA Organization Only)
- Authorized and prepared to fully perform the Services
- Possess requisite licenses required to perform the Services
Documents to include with the bid
- Attachment 3 – Mandatory and Optional Requirements Questionnaire
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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