Web-Based Inmate Telephone System
- Client
- Missouri
- RFP Number
- SW-120523
- Posted
- 10/8/2026
- Category
- Software, System and Application
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe buyer requires a vendor to provide a web-based inmate telephone system with an administrative interface for managing user activity, call recordings, PINs, and blocked numbers. The system must support collect, prepaid debit, calling card, and credit card calls, while restricting call lengths to a minimum of 15 minutes and providing toll-free access to local law firms and bonding companies. Additional operational scope includes detecting three-way calls, distinguishing answering machines, enabling live call monitoring, alerting called parties of per-minute costs, and allowing automated suspension of inmate call privileges. Only onshore USA organizations are eligible to apply, and performance of the work will occur offsite. Applicants must submit proposals digitally through email or online, and the buyer is currently seeking budget proposals for a contract term of five years.
Key solicitation details
AI-extracted from d9f579_a5090e4a697e46868c0c683bc6096bf0.pdf. Confirm against the original documents before bidding.
The County of Jasper is seeking proposals from qualified bidders for an inmate telephone system for the Jasper County Detention Center. The system must include at least thirty-four inmate telephone units, one holding cell phone, one public coin phone, and related software and maintenance. Bidding is open to qualified providers whose rates comply with applicable FCC and Missouri PSC regulations.
- Issued by
- County of Jasper, Missouri
- Proposals due
- November 03, 2026 at 10:00 a.m.
- How to submit
- Sealed proposals in a box or envelope delivered in person or by mail
- Submission details
- Submit one original marked as such and three printed copies to Jasper County Commissioners Office, 302 S. Main, Room 101, Carthage, MO, 64836. Outer packaging must be labeled with project name, bid number 2026-03, bidder name, and opening time. Electronically transmitted or faxed copies are not acceptable.
- Contract term
- Five (5) years with the option of continuing for a period of two (2) additional years in one-year increments
- Place of performance
- Jasper County Detention Center, 405 East 5th Street, Carthage, Missouri, 64836
- Insurance and bonding
- Employers Liability and Workers Compensation Insurance for all employees employed at the site of work
Scope of work
- Minimum of 34 inmate telephone units
- One holding cell phone allowing free local calls
- One public use coin phone in the main lobby
- One TTY phone compatible with billing, recording, and monitoring
- Web-based administration interface for inmate phone system control and reporting
- Live call monitoring and recording system with remote access and export features
- Fraud management tools including three-way call detection and switch-hook guard
- On-site contract maintenance, engineering, technical support, and staff training
Minimum qualifications
- Rates and ancillary service fees must comply with FCC regulations and Missouri PSC requirements
- Must maintain complete stock of component parts for repair and future expansion
- Must offer complete hardware and software on-site contract maintenance
- Must provide a 24-hour telephone number for emergency technical support
Documents to include with the bid
- One original signed in ink and three printed copies of the proposal
- Explanation of prepaid service and commission payment details
- Description of three-way detection process and technical approach
- Samples of call detail and standard reports
- Detailed installation, utility coordination, training, cut-over, and testing schedule
- Detailed analysis of gross revenue determination and proposed commission percentage
- Patent information for proposed equipment or software
- Minimum of three references for services of similar scope
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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