Specialized Transit Service

The City of Chestermere requires a vendor to provide specialized transit services for eligible registered users. The scope includes Tier 1 local trips within agency corporate boundaries and Tier 2 regional medical trips between Chestermere residences and medical appointments. Deliverables also require a booking and reservation system that accepts phone reservations, supports advance and standing bookings, issues trip reminders, tracks cancellations, produces performance reports, and ideally provides an online portal or mobile app. The contract term is one year, with onsite work performance. Eligibility is restricted to onshore entities located in Canada only. Pre-conditions of award require an active Chestermere Business Licence, proof of Commercial General Liability insurance, and Professional Liability insurance. Proposals must be submitted by Tuesday, November 10, 2026, at 2:00 PM ABT. Submissions must include a completed, signed Submission Form and pricing in Canadian funds using the specified format. The evaluation follows a multi-stage process based on 100 total points: Relevant Experience, Qualifications and References (15 points); Operations, Safety, Fleet and Technology Plan (25 points); Customer Service and Transition Plan (10 points); and Pricing (30 points). Proposals must meet specific minimum score thresholds for each category and achieve an overall minimum threshold of 54 points to qualify.