Volunteer and Guest Services Management Services

The government authority in Phoenix, AZ requires a vendor to manage and support airport volunteer and guest services programs, including over 450 navigator program volunteers, chaplains, teen navigators, and pet therapy teams. The selected vendor must provide administrative, supervisory, and operational staff—including managers, coordinators, supervisors, guest service representatives, and receptionists—to train volunteers, assist stranded passengers, staff the compassion corner, and operate the employee connection center. Only onshore US organizations are eligible to bid, and all work must be performed onsite at the agency's airport. Prospective bidders must submit all questions by October 26, 2026, following a non-mandatory pre-bid conference on October 20, 2026.