Information Technology Service Management (ITSM) Solution

The buyer requires an Information Technology Service Management (ITSM) solution encompassing software-as-a-service (SaaS) implementation, configuration, integration, data migration from a legacy application, and ongoing support. The requested scope includes release management, change management, IT asset management, service request management, problem management, service catalogue management, a knowledge base, a service status page, virtual agent or AI capabilities, a self-service portal, reporting dashboards, and workflow automation. Only onshore Canadian organizations are eligible to bid, and performance of the work must take place offsite. Prospective vendors must submit all questions no later than November 09, 2026, and provide a budget proposal for a five-year contract term.