311 Management Software

The City requires a vendor to provide a centralized 311 management software solution to modernize its digital presence and external-facing systems. The requested scope includes a citizen portal and branded mobile app for submitting non-emergency service requests, case management with automated routing, real-time tracking, GIS location intelligence, post-service surveys, and workflow automation. Eligibility is limited to onshore vendors based as United States organizations only. The vendor must perform all work offsite at their own office premises. Vendors must submit all questions no later than October 29, 2026. The buyer is currently seeking proposals for the budget and has not provided a specific contract term or submission deadline in the text.