988 Suicide and Crisis Lifeline Centers Services- Budget - Up to 325,000 USD

The government authority in Arkansas requires a vendor to provide 988 Suicide and Crisis Lifeline center services to expand staffing capacity, strengthen in-state answer rates, and enhance quality assurance. The selected vendor must hire and train full-time crisis counselors across calls, chats, and texts, maintain at least a ninety percent in-state answer rate, and ensure rapid response times. Additionally, the vendor must maintain accreditation through approved national bodies, enforce written staff wellness policies, and fulfill federal data reporting, quality assurance, workforce competency, and documentation standards. Only USA-based organizations are eligible to apply, and performance of the offsite work will span a one-year contract term. Interested applicants must submit all questions by October 30, 2026, and deliver their digital proposals via email or online by November 30, 2026. The total budget for this opportunity is up to 325,000 USD.