Contact Center, Transportation Operations and Eligibility Services

TriMet requires a vendor to provide offsite contact center, transportation operations, and eligibility services for individuals experiencing disabilities or disabling health conditions. The requested scope includes operating a reservations call center, managing scheduling and same-day dispatch, answering customer contacts, verifying rider eligibility, utilizing Trapeze systems, and delivering virtual 24/7, 365-day dispatch and non-reservation coverage. Only onshore, USA organizations are eligible to apply. A pre-proposal conference takes place on October 30, 2026, and all questions must be submitted by November 12, 2026. Proposers must submit various required forms, including a fully-burdened Proposal Price Form in US Dollars that specifies their profit margin, and upload an Offeror’s List Collection Form in its original Excel format. Offers must remain valid for at least 120 days from the proposal due date.