Out of Hours Non-Emergency Call Answering Services

Kildare County Council seeks a service provider to supply offsite, out-of-hours non-emergency call answering services. The selected contractor will process an estimated annual volume of 3,000 calls during evenings, weekends, bank holidays, scheduled council closures, and emergency or significant incident situations. Eligibility is restricted to onshore Ireland organizations. Interested vendors must submit their proposals using the open tender procedure by the deadline of November 23, 2026, at 16:00. The resulting contract will carry a two-year term, and contractors must maintain strict compliance with data protection laws and confidentiality requirements.