San Bernardino County Request for Proposal for Employee Relations Case Management Software and Services

San Bernardino County requires a Software-as-a-Service employee relations case management software and related services. The vendor must implement a secure system that standardizes complaint intake, case tracking, investigation management, accommodation tracking, and reporting across county employee relations teams. The solution must replace manual spreadsheet tracking with automated, configurable workflows, centralized records, collaborative tools, and robust analytics dashboards. Eligibility is limited to onshore USA organizations, and the vendor will perform the work offsite. The contract period will run for three years, and the county is looking for proposal pricing to establish the budget. Vendors must submit all questions by November 9, 2026, at 5:00 PM. The final deadline to submit proposals is December 14, 2026, at 5:00 PM, with tentative presentations scheduled for January 2027 and a tentative contract award planned for March 2027.