Norwich Public Utilities Enterprise Resource Planning and Utility Billing System Replacement

Norwich Public Utilities requires a vendor to replace its current financial and customer systems by providing an Enterprise Resource Planning (ERP) system and a utility billing system. The ERP scope covers general ledger, accounts payable, purchasing, materials management, fixed assets, project accounting, grant reporting, and business analytics. The utility billing solution must handle four utility services (electric, gas, water, wastewater) and non-utility billing, and include mobile service order tools, meter system integration, and a customer portal. Eligible applicants are onshore US organizations providing offsite performance. Proposals must include an executive summary, technical responses, itemized pricing, a delivery and implementation schedule, staffing details, standard contract documents, proof of insurance, and a signed non-collusion verification. Questions are due no later than November 13, 2026.