About this opportunity
AI summaryThe U.S. Department of State, Bureau of Consular Affairs, Passport Services issued a Request for Information to obtain industry feedback on a draft Statement of Work for an Application Processing System. The agency seeks to identify potential sources and understand capabilities for a system that includes 24-hour application processing, mandatory capacity buffers, zero-tolerance PII protection, and secure web-based fee processing.
Scope of work
- Receive, sort, open, and prepare mailed passport applications and correspondence
- Scan applications and associated documents
- Capture, validate, and correct application data
- Process and deposit fees into designated Treasury accounts
- Batch applications by form type, precedence, and origin
- Transmit electronic data, images, and daily reporting to the Department
- Dispatch physical application packages to designated passport agencies and centers
- Provide courier services and secure transport of application materials
Minimum qualifications
- All personnel supporting APS must be U.S. citizens or U.S. nationals
- All personnel must successfully complete required background investigations
- Facilities must be located within the continental United States and support 24/7 operations
- Demonstrate ability to scale from baseline to 3x-5x volume within 60 days
Documents to include with your response
- Capabilities statements
- Responses to questions identified in the RFI document
How to submit
- Method
- Instructions
- Send information, capability statements, and responses to the identified Contracting Officers
Contract details
- Term
- Anticipated one-year Base Period with nine one-year Option Periods
- Place of performance
- Contractor-established facilities located within the continental United States
- Funding
- 31 CFR Part 202
Federal notice details
- Solicitation number
- 19AQMM26_RFI_APS
- Agency
- Department of State
- Buying office
- Acquisitions - AQM Momentum
- Notice type
- Sources Sought
- Responses due
- Nov 20, 2026, 5:00 PM ET
- Posted on SAM.gov
- Oct 27, 2026
- NAICS
- 522110 · Commercial Banking
- Product/service code
- R711
- Set-aside
- No Set aside used
- Contracting contact
- Alicia Hofhine
HofhineAK@state.gov
7712048197 - Additional contact
- Toshia V. Jackson
JacksonTV@State.gov
Source: SAM.gov. Read the official notice for the complete description and current instructions.
Incumbent and award research
No incumbent history found for this requirement. The notice does not cite a current contract, and no earlier award from this buying office matches it.
Market context
Awards in the same category (Commercial Banking). This is not this requirement's award history.
Recent similar awards: Department of State, NAICS 522110
| Vendor and award | Value | Ends |
|---|---|---|
| CITIBANK, NATIONAL ASSOCIATION19AQMM25C0149 · APPLICATION PROCESSING SOLUTION (APS) | $342.9M | Sep 29, 2027 |
Top vendors in this category: Department of State, NAICS 522110, since Oct 1, 2024
8 contract awards in this NAICS over the period.
- 1. CITIBANK, N.A.$184.0M
- 2. CITIBANK, NATIONAL ASSOCIATION$158.8M
Source: USAspending.gov federal award data (U.S. federal public data). A contract is called the incumbent only when the notice or its documents cite it by number.