Next Generation 911 Compliant Call Handling and Telephone System

The White County Board of Commissioners seeks proposals from qualified onshore United States vendors for the purchase, installation, configuration, testing, training, support, and ongoing maintenance of a Next Generation 911 compliant call handling and telephone system. The selected vendor must provide all required hardware, software, and licensing, alongside integration with CentralSquare Computer Aided Dispatch and other county systems while maintaining emergency answering operations during cutover. Only vendors or designated representatives who attend the mandatory in-person pre-bid meeting on November 12, 2026, at 2:00 PM EST are eligible to submit bids. Vendors must deliver all questions in writing to the Public Information Officer by November 17, 2026, at 5:00 PM EST, and submit completed proposals by December 4, 2026, at 5:00 PM EST. The county evaluates submissions on a pass/fail basis for mandatory requirements before scoring competitive criteria, which include technical capabilities, vendor qualifications, past performance, and a pricing proposal evaluating the five-year total cost of ownership.