Voluntary and Group Term Life, AD&D, and Disability Insurance Services

The government authority located in Franklin, TN seeks a vendor to provide voluntary and group term life insurance services with accidental death and dismemberment, as well as short-term and long-term disability benefits for its employees. For voluntary group term life and voluntary short-term disability insurance, respondents must agree to grandfather current employees at existing benefit levels and rates unless proposed benefits improve upon current terms. The authority requires online access to plan information for management purposes, including monitoring claims, running reports, and checking eligibility. The selected respondent must also deliver exceptional customer service by providing a toll-free telephone number available to city employees for at least eight hours per day. Only onshore USA organizations are eligible to bid, and the vendor will perform the work offsite. Respondents may submit proposals digitally via email or online, with a pre-bid meeting scheduled for November 19, 2026, and all questions due by November 25, 2026, for a three-year contract term.