RFI for Unified Customer Communications System

The agency is seeking information to better understand the current landscape of customer communications information solutions available for a complex, multi-modal public transit system. The project aims to solve the challenge of managing diverse communication channels by exploring unified customer communications systems. Because this is a preliminary Request for Information, the agency is not yet requesting formal proposals but is gathering market details to inform future procurement. The scope of work covers identifying and analyzing unified customer communications systems suitable for a complex transit network. Interested parties may perform the requested work either onsite or offsite. The agency has not provided a specific budget and is currently looking for cost proposals or pricing models to understand the financial landscape. Only onshore organizations based in the United States are eligible to participate in this market research effort. The agency has not published the main specification document on its website, so interested parties must obtain the detailed specifications via email. Evaluation criteria and key submission dates are not specified in the initial brief, as the primary goal is information gathering.