Customer Relationship Management System

The agency is seeking a comprehensive, scalable enterprise customer relationship management (CRM) system. This system must support admissions, recruitment, enrollment management, and student-facing customer service operations. The agency requires all labor, software, implementation services, training, and support necessary for a fully functional enterprise CRM. The CRM solution must manage the end-to-end lifecycle for multiple student populations, including undergraduate, graduate, transfer, online, international, adult, and dual enrollment students. Key functionalities include admissions and recruitment management, enrollment funnel and yield management, student service and case management, and integration with student information systems (SIS) and learning management systems (LMS). The contract period will be for three years, with an option to renew for two additional one-year extensions or a total five-year contract. Eligibility is restricted to onshore organizations within the USA. Performance of the work will be conducted offsite. The agency is looking for proposals and has not specified a budget. The deadline to receive questions is August 05, 2026, at 10:00 AM. Responses to questions will be posted by September 02, 2026. Bid opening is scheduled for September 09, 2026, at 3:00 PM. The projected contract start date is October 01, 2026.