Customer Relationship Management and Outreach Platform

The government authority in PA requires a new customer relationship management and outreach platform. The platform must collect and analyze residential data for community-based outreach, support city partnership reporting, and track clients and engagements. Key functionalities include door-to-door canvassing, phone banking, API integration for text banking, event management, automated emails, data collection, client list building, online forms, surveys, bulk data operations, and reporting. The work will be performed offsite. Bidders must be US organizations. Proposals are requested. A pre-bid meeting is scheduled for August 14, 2026, and questions are due by August 24, 2026. Responses can be submitted digitally via email or online.