911 Emergency Communications Officer Services

The buyer requires 911 emergency communications officer services to manage emergency, non-emergency, TDD, and language line calls. The contracted personnel must evaluate calls, calm callers, dispatch appropriate agencies, monitor radio frequencies, alert personnel to weather conditions, and coordinate with utilities and wrecker services. Scope duties also require logging all call details, officer movements, and response times into an automated system. The buyer restricts eligibility to onshore USA vendors only, and the selected vendor must perform all work onsite. Bidders can submit responses digitally via email or online. The buyer is looking for a proposal regarding the budget. The source description notes that this listing functions as a job posting rather than a request for proposals, and the provided text includes no additional evaluation criteria or key dates.