South Africa - Cloud-Based Voice Over Internet Protocol (VoIP) Design, Supply, Implement and Maintenance Service

The buyer requires a service provider to deliver a turnkey, cloud-based Voice Over Internet Protocol (VoIP) solution for Agrement S.A. The scope entails designing, supplying, implementing, and maintaining the system over a two-year contract period. Specific tasks include assessing the current telephony environment, providing softphone licenses, supplying one reception desk phone, and delivering centralized management software. The contractor must configure call routing, multi-level auto-attendants, voicemail, directory services, conference calling, and call queuing for a minimum of 40 concurrent calls. Additional obligations include setting up reception call recording, enabling protection against toll fraud and cyber threats, and supporting mobile and desktop integration. Only onshore South African organizations qualify for this opportunity. The contractor will perform all work offsite. The buyer accepts digital submission responses via email or online and actively seeks proposals for the budget.