Automation Software Licenses, Hardware Support and Techconnect Support Renewal System

The buyer requires automation PLC software licenses, hardware support, and a TechConnect support renewal system. The requested scope includes 24/7 Monday through Sunday phone support, escalation pathways with dedicated conference bridges or on-demand product analysis reports for repeating controller hardware failures, authorized caller allocation for internal engineers or technicians, unlocked access to restricted Rockwell Support Center knowledge base materials, continuous firmware download rights, and software validation aligned with active corporate IT environments. To be eligible, the bidder must be an onshore USA organization. The buyer requires all work performance to occur offsite. Regarding budget details, the buyer is looking for proposals. The provided text does not state any evaluation criteria or key dates.