Web-Based Electronic Application Approval System Design, Implement, and Administer Solution

The buyer requires a vendor to design, implement, and administer a web-based and mobile-friendly electronic application approval system for a two-year contract period. The scope includes developing a secure, ADA-compliant platform with multi-language support, multi-factor authentication, and multi-channel customer support featuring 24/7 AI chatbots. The buyer needs the solution to leverage AI capabilities for automated intake, OCR document processing, identity verification, eligibility determinations, fraud detection, and data reporting. The vendor must continuously improve AI models while preventing bias and ensuring decision transparency. Only onshore USA organizations may apply, and all work must occur offsite. Vendors may submit responses digitally via email or online, and the buyer requests proposal budgets. Bidders must submit all questions by September 23, 2026. The provided text contains no details regarding evaluation criteria.