Cloud-Based Next Generation 9-1-1 Call Handling Solution

The buyer requires a secure, cloud-based Next Generation 9-1-1 call handling solution (CHS) that supports remote dispatch positions and distributed call-taking operations without relying on agency-hosted core infrastructure. The requested scope includes providing emergency voice communications, Text-to-9-1-1, administrative call processing, and interfaces with CAD, recording systems, and administrative telephony services. The solution must deliver end-to-end redundancy, standards-based SIP call handling, geographically distributed infrastructure, IRR recording displays, and real-time call queue monitoring for operational personnel. Only USA organizations qualify for this opportunity, and all work performance occurs offsite. The buyer seeks proposals for the budget and accepts digital submissions via email or online. Key dates include a pre-bid meeting on September 29, 2026, and a final question submission deadline of October 2, 2026.