Fiber Network Operations and Business Support System

The buyer requires a fiber network operations and business support system (OSS/BSS) platform to support a fiber-to-the-premise infrastructure for residential and commercial subscribers. The requested scope includes custom administrative features, native smartphone and tablet functionality, wildcard address searching, complete billing services, and an integrated customer self-service portal. The system must also manage real-time technician scheduling, handle unique identifier referencing, and integrate with Milsoft IVR as well as ArcGIS Enterprise and CrescentLink for geospatial fiber plant mapping. To be eligible, vendors must be an onshore USA organization, and all work will be performed offsite. The buyer contract period spans five years, and the budget calls for proposal submissions. Key dates include a deadline for all questions on October 26, 2026. Bidders can submit responses digitally via email or online.