Telecommunications Expense Management Services

The government authority in Phoenix, AZ needs telecommunications expense management (TEM) services. The buyer requires the contractor to provide and manage a TEM system that automatically captures and stores claims for payment data, billing items, contract terms, inventory, and carrier ordering in a central database. The system must accommodate at least 250 users, offer controlled access for multiple State entities, and grant partial read access to relevant billing entities. Additionally, the TEM module must trigger pop-up alerts for past due balances, monthly bill changes, applied credits, dispute status updates, high-charge monthly reviews, and custom user-added alerts. The buyer requires onshore bidders located strictly in the USA, and the contractor must perform the work onsite. Bidders can submit responses digitally via email or online, and the buyer requests proposals to determine the budget.