Bookstore Management Services

The buyer requires a USA-based vendor to provide both onsite and online bookstore management services, including the sale of college spirit shop merchandise for a government authority in North Carolina. The requested scope includes handling data classified as Medium Risk or High Risk across vendor-provided, agency-managed IaaS, PaaS, and SaaS solutions. The vendor must coordinate with the College Information Technology Services department to troubleshoot access, adoption, and locker system issues, while utilizing the college's service management platform to track and resolve faculty issues. Performance of the work will occur offsite at the vendor's office premises. Bidders must submit a Network Architecture Diagram and a Technology Stack Diagram with their offer, depicting the hosting model, network segmentation, and routability. Bidders must submit all questions no later than September 22, 2026. The buyer seeks proposals for the budget and provides no further evaluation details.