IT Managed Services

The buyer, a government authority located in McCleary, WA, requires IT managed services performed offsite. The scope demands 24/7 monitoring and response for cybersecurity threats, incidents, and high-severity operational failures, alongside 9x5 help desk and operational monitoring. The contractor must configure and monitor log event data from EDR agents, Firewalls, and Microsoft 365 environments. Additional responsibilities include managing the Microsoft 365 platform, licensing, Active Directory, Azure Active Directory (Entra), and policy configurations while delivering rapid end-user ticketing responses. The solution must feature reliable on-premises and cloud backup capabilities—specifically covering Microsoft 365, on-premises servers, Active Directory, file shares, and SQL Server databases—with on-premises caching and offsite replication for rapid restoration. Only onshore USA organizations qualify for eligibility. Bidders must submit proposals digitally via email or online, as the buyer seeks proposal pricing for its budget. The provided source text does not state evaluation criteria or key dates.