Managed IT Services

The Alberta-based government authority requires a Canadian onshore vendor to deliver offsite managed IT infrastructure and security support services. The requested scope encompasses backup and disaster recovery featuring offsite, immutable backups with validated restores and zero transition coverage gaps. The vendor must operate a three-node HyperCore cluster, manage operating systems, patching, and hardware-failure responses for the BSRC physical host, and administer the Autopilot workstation deployment and Intune security controls. The vendor will also execute planned in-term expansions of conditional and device-based access controls without change orders, while maintaining the Microsoft 365 identity layer with named after-hours SLA coverage. The buyer accepts solution-agnostic designs and will keep the incumbent backup appliance operational until the replacement path works. Only Canadian organizations performing work offsite from their own premises qualify. The buyer seeks proposal-based budget estimates. The source text provides no evaluation criteria or key dates.