ADA Paratransit and Demand and Response Transportation Software

The buyer requires a scheduling and dispatch software solution to support ADA and conventional shared-ride demand-responsive microtransit services. The vendor must provide service design and configuration tools, staff and customer self-serve trip booking and account management tools, operator tools, and data collection and reporting tools. The software must include scheduling, dispatch, and service supervision tools, and must calculate accurate pick-up windows based on scheduled pick-up times. The buyer specifies that the self-serve portal must be available as a web-based interface for personal computers, tablets, and smartphones, and as an iOS and Android mobile app. Both portal interfaces must be intuitive and accessible to users with disabilities. Only onshore United States organizations are eligible for this opportunity. The selected vendor will perform the work offsite. Bidders may submit responses digitally via email or online. The buyer seeks proposals to establish the budget.