IT Support and Maintenance Services

The government authority in Ontario seeks a vendor to deliver comprehensive IT support and maintenance services over a three-year contract period. The selected Canadian organization must provide reliable remote IT support across multiple Canadian time zones and perform offsite work, along with required on-site office support. The required scope includes troubleshooting hardware, software, networks, and connectivity; supporting user accounts, licensing, cybersecurity, cloud infrastructure, and websites; maintaining IT equipment, asset inventories, switches, routers, and firewalls; and offering technical support for the monday.com platform. Eligible bidders must be Canadian organizations. The buyer is looking for proposals regarding the budget, but specific evaluation criteria are not detailed in the notice. Vendors can submit responses digitally via email or online. The deadline to submit all questions is September 29, 2026. Interested bidders must pay an additional fee to obtain the main RFP document from the contracting authority.