RFI for Enterprise Customer and Relationship Platform

The buyer seeks information from vendors regarding an enterprise customer and relationship platform. The buyer needs this platform to serve as a governed foundation for customer, organization, contact, relationship, sales, service, engagement, workflow, data, analytics, automation, legal case management, and related business processes across multiple agency entities. Vendors must provide factual details regarding their platform's functional breadth, architecture, integration, data, security and compliance posture, accessibility, scalability, administration, implementation, commercial structure, total cost of ownership, and long-term strategy. The platform must support enterprise-scale administration and billing hierarchies, technology ecosystem integration, security, accessibility, transparent commercial packaging, data portability, and vetted AI capabilities. The buyer restricts eligibility to onshore US organizations only, and the selected vendor will perform the work offsite. The buyer is looking for proposals regarding the budget, but the text omits specific evaluation criteria. Prospective bidders must submit all questions no later than September 28, 2026.