Customer Portal and AMI Technology Services and Solution

The buyer requires a vendor to provide a customer portal and Advanced Metering Infrastructure (AMI) technology services and solution. The requested scope includes delivering a customer portal with a mobile application capable of hosting and presenting data from two meter systems, supporting basic customer service requests, bill presentment, bill payment, and meter data presentment. The scope also requires a mobile workforce management solution that provides intelligent scheduling, routing, and management of field customer service work orders from creation to dispatch and completion. The contract period will span three years, with work performed offsite. Eligibility is restricted to onshore USA organizations only. Interested bidders may submit responses digitally via email or online, and the buyer seeks budget proposals. Bidders must attend a mandatory pre-proposal meeting on September 28, 2026. The buyer requires all questions to be submitted no later than October 5, 2026.