Cloud-Based IT Service Management Platform Implementation Service

Enterprise Ireland requires a vendor to implement, configure, migrate, and support a secure, scalable, cloud-based IT Service Management (ITSM) platform. The platform must manage incidents, service requests, problems, changes, and IT assets, while featuring a structured knowledge base, low-code automations, and future AI capabilities. It needs native Microsoft Teams integration, API interoperability with internal and third-party systems, and multi-channel support including email-to-ticket creation. Only onshore organizations in Ireland are eligible for this opportunity, and the vendor will perform all work offsite. Interested bidders must submit their proposals digitally via email or online, as Enterprise Ireland is currently seeking proposal-based pricing. Bidders must submit all questions regarding this procurement no later than October 2, 2026.