RFI for Web-Based Inmate Communication and Engagement Solutions

The buyer seeks information on web-based inmate communication and engagement solutions for correctional facilities. To inform its planning, the buyer requests details on industry practices, emerging technologies, implementation considerations, common pricing structures, technical support models—including 24/7 onsite and remote options—and current inmate tracking solutions, device types, and deployment models. The required scope encompasses inmate telephone services, inmate tracking for movement and activity, inmate health monitoring of vital signs, electronic mail, electronic legal messaging, video visitation, security and investigative capabilities, commissary and trust account integration, and kiosks and payments. The buyer requires eligible organizations to be based onshore in the United States. The selected vendor will perform the work offsite. Regarding budget, the buyer is currently looking for proposals.