Fully Managed Information Technology Services

The government authority in Mobile, Alabama needs a vendor to deliver a comprehensive, fully managed information technology solution for an environment supporting criminal justice operations, approximately 50 computers, three servers, backup servers, and a custom offender management software application and database. The buyer requires end-to-end IT management, including server administration with 24/7 monitoring, remote and onsite help desk support, Microsoft 365 licensing and administration, cybersecurity, encrypted offsite backups, disaster recovery, network assessments, and audit and cyber liability insurance support. Onsite help desk support requires a 4-hour response time for critical issues and next-business-day response for non-critical issues, alongside security incident reporting within 2 hours of detection. The buyer restricts eligibility to onshore USA organizations. The vendor will perform the work offsite. The buyer is looking for proposals regarding the budget, but the text provides no specific key dates or evaluation criteria.