Comprehensive IT Managed Services

The government authority in Gibbons, AB requires a Canadian organization to deliver comprehensive, reliable, responsive, and cost-effective managed IT services. The buyer contracts all components of IT service delivery externally for a two-year contract period. The selected vendor must perform the work offsite. The requested scope includes Tier 1 and 2 help desk and end-user support via phone, email, and remote tools. The vendor must also provide server and network support, security services, backup and recovery management, asset and lifecycle management, and general software and system management. Additionally, the vendor will assist with hardware and software research, quoting, ordering, and setup. Bidders must submit all questions no later than October 2, 2026. The buyer seeks proposals for the budget and provides no evaluation criteria details.