Cloud-Based NG9-1-1 and Call Handling Equipment Managed Solution

The Arizona Department of Administration issued Request for Information BPM007812 to gather feedback, suggestions, and comments for upgrading statewide 911 services. The buyer seeks information on a cloud-based, hybrid, or hardware-based Next Generation 911 (NG9-1-1) and call handling equipment managed solution that complies fully with NENA i3 standards. The scope covers location- and policy-based multimedia call routing, continuous monitoring, cyberattack mitigation, data security management, integrated data delivery, and potential artificial intelligence and machine learning capabilities. Eligibility is limited to onshore United States organizations performing work offsite. Responses do not form a binding contract, and the buyer assumes no financial obligation for submission costs. Interested parties must submit inquiries and complete RFI responses electronically through the State's eProcurement System by October 16, 2026, at 3:00 PM. The text requests proposals to determine the budget and does not state contract terms or evaluation criteria.