Remote Support Tool
- Client
- Colorado
- RFP Number
- SW-120355
- Posted
- 10/3/2026
- Category
- Software, System and Application
- Budget
- Looking for Proposals
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedAurora Public Schools requires a secure, fully functional, and generally available software solution—preferably cloud-hosted (SaaS)—to provide remote-support licenses for IT technicians. The vendor must supply a client agent deployable via Microsoft Intune, with capabilities including role-based permissions, end-user consent, session recording, full audit logging, and integrations with Microsoft Entra ID, SSO/MFA, and endpoint security policies. Only onshore US organizations are eligible to bid, and the work requires onsite performance. Vendors must submit proposals online through BidNet, including authorized representative signatures, vendor contact details, and a redacted version for CORA requests if applicable. Submissions are due by October 23, 2026, at 10:00 AM MST, and all questions must be submitted through BidNet by October 9, 2026, at 10:00 AM MST. The buyer is looking for proposal pricing, but the provided text does not disclose the specific contract term or evaluation criteria.
Key solicitation details
AI-extracted from B2727 Remote Support Tool (3).pdf. Confirm against the original documents before bidding.
Aurora Public Schools is issuing a Request for Information seeking a secure, preferably cloud-hosted (SaaS) remote-support solution for IT technicians. The software must allow technicians to connect to district devices and resolve issues remotely. Vendors with developed, fully functional software platforms available in the marketplace are eligible to respond.
- Issued by
- Aurora Public Schools
- Issuance of RFI
- 10/02/2026
- Questions Deadline via BidNet
- 10/09/2026 at 10AM MST
- Addendum Posted via BidNet
- 10/16/2026
- Proposal Deadline
- 10/23/2026 at 10AM MST
- How to submit
- Electronic via BidNet
- Submission details
- Submit online through BidNet. In-person submittals will not be accepted. Responses should not exceed 10 pages and must include one separate redacted version if applicable, clearly labeled as Master or Redacted.
Scope of work
- Remote-support software licenses for IT technicians
- Client agent deployable and updatable via Microsoft Intune on district Windows devices
- SSO, MFA, and Conditional Access integrations with Microsoft Entra ID, Google, or RapidIdentity
- Endpoint security policy compatibility with Arctic Wolf / Cylance
- Audit log availability for Arctic Wolf SOC security monitoring
- Role-based permissions, end-user session consent, session recording, and full audit logging capabilities
Minimum qualifications
- Demonstrate software platform is currently developed, fully functional, and generally available in the marketplace
- Underlying architecture must be a pre-existing product with a documented version history
- Comply with State of Colorado Accessibility Standards and WCAG Level AA guidelines
Documents to include with the bid
- Completed Print or Type Your Information cover page with signature of an authorized agent
- Company capabilities fact sheet
- System features and functionality information
- Point of contact information
- One separate redacted version of response (if submitting under CORA request)
- Link to Voluntary Product Accessibility Template (VPAT) if providing ICT products or software
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
Personalized fit score
Sign up free to see how well this opportunity fits your company — based on your saved profile.
Sign up to see your fit score