Cloud-Based Ticket Management Software

The government authority in Florida requires a vendor to provide a fully functional, secure, and scalable cloud-based ticket management software solution, including labor, licensing, configuration, training, and ongoing support. The scope entails receiving, managing, and tracking 811 locate tickets, integrating with the City’s GIS platform, supporting offline functionality with synchronization, providing custom reporting, and delivering help desk services and ongoing updates. Only onshore United States organizations are eligible to submit proposals for this offsite work. All questions regarding the opportunity must be submitted no later than November 3, 2026.