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Information Technology Support Services

Washington, DCDistrict of Columbia, USADue Thursday, October 15, 2026
Client
Washington, DC
RFP Number
ITES-11121
Posted
10/8/2026
Category
IT Services (Computer Maintenance and Technical Services)
Budget
Looking for Proposals
NAICS
—
Set-aside
—
Contact
—

Description

AI Generated

The government authority in Washington, DC, requires a vendor to provide offsite information technology support services. The requested scope encompasses expanding self-service and AI, improving user experience for CX and EX, exploring GenAI and emerging technologies, providing cybersecurity and fraud analytics, and delivering software engineering, architectural, infrastructure, and contract management support. Eligibility is limited strictly to USA-based, onshore organizations. The buyer is currently seeking proposals, but the provided text does not state application requirements, implementation countries, program goals, submission instructions, deadlines, evaluation criteria, contract terms, or specific budget amounts.

Key solicitation details

AI-extracted from Attachment 1 - Statement of Work (SOW).docx. Confirm against the original documents before bidding.

The Social Security Administration is acquiring IT support services through an enterprise-wide, multiple-award IDIQ contract to support its Digital First and Digital Modernization Strategy. Services encompass software engineering, infrastructure support, cybersecurity, emerging technologies, and contract management. Performance of work must be offsite and all work locations must be within the United States.

Issued by
Social Security Administration
Contract term
Base period plus 9 option years starting on the day of award
Place of performance
Primary performance offsite at Agency locations within the United States as specified in individual Task Orders
Funding
RFO 31.205-46

Scope of work

  • Software Engineering, Integration, and Management Support
  • Architectural and Infrastructure Support
  • Cybersecurity and Fraud Prevention and Analytics
  • GenAI, Emerging Technologies, and Technological Convergence
  • Contract Management
  • AI-as-a-Service (AIaaS) Support
  • Cloud, Big Data, and Analytics Support
  • Help Desk, Service Desk, and End-User Support Services

Minimum qualifications

  • All Contractor work locations must be within the United States
  • Key Personnel Program Director: Expertise in leadership, scheduling, budget management, resource planning, and customer communication
  • Key Personnel Lead Software Engineer: Conducts IV&V, supports QA, requirements management, accessibility compliance, performance profiling, and usability engineering
  • Key Personnel Lead Systems Administrator: Certifications include Server+, RHCSA, VCP, Azure Admin, AWS SysOps Administrator
  • Key Personnel Lead Database Administrator: 3-5 years DBA or data analytics experience
  • Key Personnel Lead Cloud Architect: 3-8 years cloud engineering/design experience

Documents to include with the bid

  • Monthly Electronic Technical Progress Report (eTPR)
  • Monthly Contract Summary Report / Invoice
  • Monthly Financial Planning Report
  • Socio-Economic Report
  • Form SSA-222 (Information Security and Privacy Awareness Training Certification)
  • Project Management Plan

Verify important details

Document check

Confirm submission instructions and amendments with the issuing agency before responding.

11 available filesDocuments checked

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