Enterprise Observability Platform
- Client
- Massachusetts
- RFP Number
- SW-120547
- Posted
- 10/9/2026
- Category
- Software, System and Application
- Budget
- Looking for Proposal
- NAICS
- —
- Set-aside
- —
- Contact
- —
Description
AI GeneratedThe Executive Office of Technology Services and Security requires an enterprise observability platform. The requested scope includes application performance monitoring, distributed tracing, application and platform logs, database performance monitoring, real user monitoring, digital experience monitoring, synthetic application transactions, application service levels, enterprise service mapping, executive operational intelligence, and trend reporting. The platform must offer role-based access for specified personas and allow global dashboard filtering and shareability via human-readable filters. Eligibility is restricted to onshore vendors located in the USA, and performance of the work will be offsite. Bidders can submit responses digitally via email or online, and all questions must be submitted no later than October 16, 2026. The contract term is for one year, and the purchasing entity is seeking proposal budgets.
Key solicitation details
AI-extracted from RFQ 27-05723 Enterprise Observability Platform_final_10.8.26~1.docx. Confirm against the original documents before bidding.
The Executive Office of Technology Services and Security is issuing this Request for Quotation to acquire and implement an enterprise observability platform and associated services. The solution will complement existing monitoring tools to provide a consolidated view of enterprise service health. Bidding is restricted to vendors on Statewide Contract ITS86 Software and Service.
- Issued by
- Executive Office of Technology Services and Security
- RFQ Posted
- 10/8/2026 3:00 PM
- Bidder Questions Due
- 10/16/2026 3:00 PM
- Commonwealth Responses posted to COMMBUYS (estimated date)
- 10/21/2026 3:00 PM
- RFQ Response Due
- 11/4/2026 3:00 PM
- Notice of Apparent Successful Bidder(s) posted (estimated date)
- 11/18/2026 3:00PM
- How to submit
- Electronic via COMMBUYS
- Submission details
- Responses must be fully loaded and accepted in COMMBUYS prior to the RFQ Response Due date and time.
- Contract term
- One year
- Place of performance
- Performance of the work will be Offsite.
Scope of work
- Enterprise observability capability software (on-premises or cloud-based SaaS)
- Setup, implementation, and configuration services
- Support and maintenance services
- Training and knowledge-transfer services
- Phase 1 Discovery, Architecture, and Design workshops and Solution Design Document
- Establishment of multi-tenancy standards and role-based access control
- Phase 1 VMware / Virtual Infrastructure Services monitoring
- Synthetic and availability monitoring implementation
Minimum qualifications
- Restricted to Bidders on Statewide Contract ITS86 Software and Service
- All services shall be performed exclusively by personnel physically located and operating in the United States
Documents to include with the bid
- Form 1 – RFQ Response Form
- Form 2 – Cloud Terms Table
- Form 3 – Statement of Work Template
Verify important details
Document checkConfirm submission instructions and amendments with the issuing agency before responding.
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