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Toll-Free Well-Being Support Line Services

British ColumbiaBritish Columbia, CanadaDue Tuesday, November 17, 2026
Client
British Columbia
RFP Number
CC-3919
Posted
10/16/2026
Category
Call Center and Answering
Budget
Looking for Proposals
NAICS
—
Set-aside
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Contact
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Description

AI Generated

The British Columbia government authority requires a vendor to provide offsite, toll-free well-being support line services. The vendor must deliver a confidential, independent intake and reporting service for agency personnel and stakeholders, staffed by qualified professionals such as registered clinical counsellors, mediators, and conflict coaches. These professionals will address personal safety, psychological well-being, workplace conflict, and workplace respect concerns. The selected vendor must manage inquiries, deliver confidential counselling, coaching, and conflict resolution, and report recurring themes, emerging trends, or immediate safety risks to the ministry representative. Only Canadian organizations located onshore are eligible to apply. Proposals can be submitted digitally through email or online. The contract term is set for two years, and the buyer is currently requesting proposal budgets.

Key solicitation details

AI-extracted from Opp_OT27WHQ0621_RFP.pdf. Confirm against the original documents before bidding.

The Ministry of Forests invites proposals from qualified proponents to provide confidential well-being support line services for BC Wildfire Service personnel, family members, and stakeholders. Services include a dedicated toll-free intake system and access to qualified professionals for counselling, coaching, consultation, and conflict resolution. Bidding is open to qualified onshore Canadian organizations.

Issued by
MINISTRY OF FORESTS
Issue Date
October 15, 2026
Enquiries Deadline
Refer to the overview tab within BC Bid
Closing Date and Time
November 17, 2:00 p.m. Pacific Time
How to submit
Electronic via BC Bid or email
Submission details
Submissions may be uploaded to BC Bid or emailed to [email protected] with the opportunity description and ID in the subject line. Email attachments must be 20 MB or less.
Contract term
Two years
Place of performance
Offsite / British Columbia
Insurance and bonding
$2 million Comprehensive General Liability and $2 million Professional Liability, plus WorkSafe BC coverage

How proposals are evaluated

Desired Capabilities40
Desired Experience25
Price35

Scope of work

  • Dedicated toll-free telephone intake system
  • Confidential counselling, coaching, and conflict resolution services
  • In-person crisis intervention and critical incident debriefs
  • Escalation and referral navigation services
  • Leadership support and consultation services
  • Education and training services up to eight sessions annually
  • Annual reporting and continuous improvement planning
  • Transition-out services

Minimum qualifications

  • Proponent must have a membership in good standing
  • Identify two or more Key Personnel certified as registered clinical counsellors, psychotherapists, or registered social workers
  • At least one Key Personnel must be a Chartered Mediator or equivalent
  • At least one Key Personnel must have two or more years experience within the last five years as an organizational consultant in a high-stress workplace
  • At least one Key Personnel must hold a graduate-level degree in industrial-organizational psychology, organizational behavior, or related discipline
  • Provide a team consisting of a minimum of two qualified professionals able to provide in-person service delivery within 72 hours when required

Documents to include with the bid

  • Appendix B: Proposal Response Form
  • Submission Declaration
  • Proof of membership in good standing
  • Proof of insurance
  • WorkSafe BC Clearance Letter or Account Number
  • Tax Verification Letter (if required during contract finalization)

Verify important details

Document check

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3 available filesDocuments checked

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