American Sign Language and Video Remote Interpreting Services

The California Department of Corrections and Rehabilitation requires offsite American Sign Language (ASL) and Video Remote Interpreting (VRI) services 24 hours a day, seven days a week through an approved VRI platform. Qualified or certified interpreters must deliver remote English-to-ASL interpretation and ASL-to-English translation for speech/hearing impaired or deaf individuals across statewide institutions and facilities. Scope of work includes medical consultations, legal hearings, educational settings, and interviews, with standard VRI services available within 30 seconds on average and no longer than 5 minutes from contact. Eligibility is restricted to onshore, USA-only organizations, with certified Small Businesses and Micro-businesses encouraged to participate. Bidders must submit electronic proposals directly to [email protected] and may bid on individual or grouped statewide locations using the required Exhibit B-1 Rate Sheet. Bidders must submit rates for all items within a chosen location, encompassing all personnel, equipment, taxes, and operational expenses in U.S. currency. CDCR evaluates bids per location based on the total basis of award, which includes a 25% line item for additional unforeseeable services, and uses small business participation percentages to resolve tie bids.