Integrated Traffic Analysis Network System Maintenance and Support Services

The State of Tennessee, Department of Safety and Homeland Security seeks a contracted vendor to provide system maintenance, support, modifications, and enhancements for the existing Tennessee Integrated Traffic Analysis Network ("TITAN") system, as well as new development for Tennessee Highway Patrol and traffic safety applications. Scope of work includes managing statewide public safety RMS suites with over 10,000 users, utilizing Microsoft stack (.NET, SQL Server) and iOS, delivering ITSM help desk support, off-hours support, automated outage alerting, and maintaining secure web services/APIs (HTTPS/TLS 1.2+). Offsite performance is permitted. Eligible vendors are onshore (USA organizations only) with proficiency in the required technology stack. Responses may be submitted digitally via email or online, including three completed reference questionnaires. A pre-bid meeting is scheduled for October 26, 2026, and all questions must be submitted by November 4, 2026. Proposals will be evaluated based on technical response scores and cost proposal scores to determine the apparent best-evaluated response.